Introduction
At CeramaZart, we strive to ensure that you are satisfied with your purchase. This Refund and Return Policy outlines the process for returning items and obtaining refunds.
1. Return Eligibility
Items may be returned within 30 days of receipt if they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Return Process
To initiate a return, please contact our customer service team at support@ceramazart.com. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
4. Non-Refundable Items
Some items may be non-refundable, including personalized or custom-made products. Please check the product description for details.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@ceramazart.com.
